Outgoing Customer Relations Executive who prefers to get customer input directly from the customers, whenever possible. Adept at market data analysis, customer service and managing a dynamic group of employees. Specializes in resort and retail client bases.
Excellent computer software skills
Has developed innovative metrics for measuring customer satisfaction
Very strong communication and negotiation skills with customers
Dedicated to delivering the best possible customer experience
Constantly evaluating data to find answers to customer issues
Keeps up on all of the latest innovations in customer service
June 2011 to February 2015 Glenntop Resorts – New Parkland, CA Customer Relations Executive
Often took time working at the resort customer service kiosk to get customer input.
Raised customer satisfaction level by 32 percent in only two years.
Was part of an effort to build a network of repeat customers that increased revenue by 21 percent.
March 2006 to June 2011 Bally Stores – New Parkland, CA Customer Relations Executive
Developed several floor sales methods that increased sales and customer satisfaction.
Worked with customer service associates to address the most common customer issues.
Assisted marketing in creating effective campaigns that raised revenue by approximately 15 percent.
June 1997 to March 2006 Doorhop Resort – New Parkland, CA Customer Relations Executive
Gathered input from front desk associates on the top concerns for new and repeat guests.
Utilized market research data to create several effective customer service policies.
1997 Brewster College, New Parkland, CA Bachelor of Science, Hospitality