Resume Templates: Customer Relations Executive

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Resume Templates: Customer Relations Executive


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Hannah Peterson

100 Broadway Lane

New Parkland, CA, 91010

Cell: (555) 987-1234

hannahpeterson@example.com

 



Summary


Outgoing Customer Relations Executive who prefers to get customer input directly from the customers, whenever possible. Adept at market data analysis, customer service and managing a dynamic group of employees. Specializes in resort and retail client bases.

 



Highlights



  • Excellent computer software skills

  • Has developed innovative metrics for measuring customer satisfaction

  • Very strong communication and negotiation skills with customers

  • Dedicated to delivering the best possible customer experience

  • Constantly evaluating data to find answers to customer issues

  • Keeps up on all of the latest innovations in customer service


 



Work Experience


June 2011 to February 2015 Glenntop Resorts – New Parkland, CA Customer Relations Executive

  • Often took time working at the resort customer service kiosk to get customer input.

  • Raised customer satisfaction level by 32 percent in only two years.

  • Was part of an effort to build a network of repeat customers that increased revenue by 21 percent.


March 2006 to June 2011 Bally Stores – New Parkland, CA Customer Relations Executive

  • Developed several floor sales methods that increased sales and customer satisfaction.

  • Worked with customer service associates to address the most common customer issues.

  • Assisted marketing in creating effective campaigns that raised revenue by approximately 15 percent.


June 1997 to March 2006 Doorhop Resort – New Parkland, CA Customer Relations Executive

  • Gathered input from front desk associates on the top concerns for new and repeat guests.

  • Utilized market research data to create several effective customer service policies.


 



Education


1997 Brewster College, New Parkland, CA Bachelor of Science, Hospitality

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