Cory Falder 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Detail-oriented Insurance Claims Specialist who appreciates the importance of process when it comes to each claim. Adept at quickly diagnosing a situation and making good decisions, utilizing existing systems for handling information and working as part of a team. Specializes in licensed and unlicensed state claims.
Licensed to process claims in each state that requires licensing
Extremely strong computer skills
Strong respect for corporate rules and structure
Valuable part of any team
Responds well to corporate training
Believes in maintaining a high level of professionalism
March 2012 to February 2015 Branch Insurance – New Parkland, CA Insurance Claims Specialist
Processed claims from every state in the country by phone and over the Internet.
Sent claims with special circumstances to the appropriate company experts.
Maintained a very high level of customer satisfaction and reliable phone coverage.
May 2006 to March 2012 Felton Insurance – New Parkland, CA Insurance Claim Specialist
Developed additional revenue for company by successfully recommending that clients use certain body shops after an accident.
Worked primarily as a phone-based claims specialist, but often assisted the Internet department when it was busy.
Often assisted management in arranging and administering departmental training sessions.
June 1998 to May 2006 Walton Insurance – New Parkland, CA Insurance Claim Specialist
Part of a small group of specialists who would do field claims work from time to time.
Maintained customer service ratings that were well above average each year.
1998 Test Community College, New Parkland, CA Associate’s Degree, Business