Responsible SAP CRM Functional Consultant ready to provide high quality and comprehensive business analysis to help all departments improve sales, production and marketing. Excellent project manager and proficient in the fundamentals of sales and marketing. Through effective process design, SAP CRM analysis, implementation, training, testing and troubleshooting, can help with mapping of business processes and use results to project and meet goals and objectives.
SAP R/3 and 4.7
Accurate test studies
March 2007 to Present Amble Technologies, New Cityland, CA SAP CRM Functional Consultant
Managed project that redefined company’s communications settings, including inbox, email addresses and voice channels.
Analyzed current operations and developed proprietary applications for marketing and sales departments.
Create customized data profiles for project contracts and unique client specifications.
Survey end users to assess business processes.
Conduct, review, document and report test cases.
Provide production support to department heads.
March 2002 to January 2007 Masterson Gibbons Inc., New Cityland, CA SAP CRM Functional Consultant
Collaborated with project manager in the development of functional specifications.
Customized client specific data profiles and project contracts.
Used IC WebClient to customize business scenarios.
Created functional service organization models through logical links and work center link groups.
2006 University of California, New Cityland, CA Bachelors of Science, Computer Science