1234 Green Street, Los Angeles, CA 99999 Cell: 012-345-6789 – firstname.lastname@example.org
Resourceful healthcare administrator, lab technician, and instructor with over 20 years of focus on developing high standards of practice, evaluating patient care for effectiveness, and implementing necessary changes to programs and policies. Driven and compassionate professional with hands-on experience in fast-paced residential and hospital environments with a strong focus on patient wellness. A team leader seeking to leverage background into a clerk position within a hospital.
Medical terminology Patient care assistance Client services Behavioral/cognitive skills development Administrative assistance Project management Child-centric philosophy Family outreach and collaboration
Professional Value Offered
Medical Assistance Raised data collection accuracy scores, recording client account information with zero discrepancies. Streamlined operational efficiencies, scheduling patient visits, obtaining demographic data, managing confidential client record tracking, and verifying physician instructions. Partnered with insurance companies, renewing eligibility, obtaining authorizations, and scheduling lab/testing processes. Eliminated process discrepancies, implementing best practices and hospital continuous improvements. Delivered productive resolutions, executing on time, under budget project management on complex issues. Diminished obstacles and saved time, spearheading special projects through effective emergency resolution. Patient Relations Boosted customer satisfaction ratings, performing vital sign readings, reviewing patient questionnaires, discharging, and alerting physicians of patient concerns. Maximized revenue/profit margins, implementing SOPs while managing exceptional customer service. Enhanced customer satisfaction ratings, collaborating with physicians on client plan development while resolving up to 30 inquires/day. Strengthened patient retention scores, executing flawless customer service/account management. Increased patient service scores, aiding with medical paperwork while recommending medication changes to healthcare personnel. Automated office operations, managing scheduling, correspondence, record tracking, and office communications. Instruction Retained interest and maximized learning, educating/tutoring students utilizing creative instructional techniques. Elevated parent customer satisfaction ratings, facilitating conferences for families to maximize bonding skills in parent-child relationships. Improved operational efficiencies, managing K-12 learning programs including curriculum implementation and continuous improvement of industry best practices. Reduced learning gaps and effectively instructed students in math, utilizing teaching aids and motivational/implementation strategies. Provided conflict resolutions, moderating all disputes and grievances between parties with the goal of speedy resolution.