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5 Great Customer Service Interview Tips


You might be the best resume writer in the whole world, but unless you ace the face-to-face interview, it is going to be an uphill battle trying to get a job offer. Interviews are when the employer gets a chance to learn a bit about who you really are. This is an opportunity you need to utilize to the fullest, especially when it comes to landing customer service jobs.

Customer service is an integral component to numerous businesses. Virtually all cities have retail stores that depend on competent workers who know how to assist customers with getting the products or services they require. When you are hired to work for a store, you are representing the brand and your boss, so employers take the hiring process seriously in order to locate the best individual for the job. Every interview you have is going to be different, but here are a few key customer service interview tips to keep in mind the next time you go in for one.

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Customer Service Interview Tips

Dress to Impress: There are different types of jobs in the customer service industry. You might be on the sales floor directly interacting with people, or you might be working in an office assisting people over the phone. In most instances, you will not be expected to dress in a business suit every day, but that does not mean you should arrive at the interview in jeans in a t-shirt. You should wear nice dress pants and a professional shirt or blouse. It is always ideal to dress one level above the position you are hoping to get. You may not be interviewing for a manager position, but you should dress like it.

Discuss Relevant Experience: People with experience working in retail should have no problem discussing relevant work experience. However, many of these positions do not necessitate prior experience. You might be at a disadvantage going in without a work history, but that does not mean you are incapable of acquiring the job. If you have any volunteer experience or were in student clubs, then you might have some experience utilizing the skills desirable in this line of work.

Showcase Your Knowledge of the Company’s Products: You want the interviewer to know that you have done your homework and know a little bit about the company. You should have a familiarity with whatever the main product is. Therefore, if you were interviewing for a position at a women’s clothing store, then you would want to point to examples when you had to be knowledgeable about it. Perhaps you do not have direct experience working in a clothing store but you ran a blog about the latest fashion. When retail experience is not in the cards, feel free to get creative to show that you are the best person for the job.

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Emphasize Your Customer Interaction Skills: You will be talking or meeting with customers on a daily basis. This makes the ability to deal with a wide range of personalities a real asset. However, rather than merely stating that you could totally deal with an unruly customer, you should be prepared with a story of a time when you had to resolve a conflict. You want the interviewer to know that you are capable of remaining cool under pressure and that you can reach a conclusion that makes everyone happy. Effective speaking and listening skills will also come in handy in these scenarios. Be prepared to expand on a story should the interviewer ask for it.

See If You Can Advance: If you are interviewing for an entry-level customer service position, then it would be in your best interest to see if you can grow with the company. When a hiring manager asks you where you hope to be in a few years, you should say that you want to move up within the organization. Even if the interviewer does not ask that specifically, you could ask on your own what advancement opportunities are available. This will show the hiring manager that you have the drive and ambition to remain with the company for some time.

Acing a job interview might seem like a big undertaking, but it gets easier once you have some practice under your belt. The next time you have an interview lined up, keep these customer service interview tips in mind.