6 Common Optician Interview Questions & Answers

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Those who are trying to get hired in the medical field have to make sure their resumes are complete and their cover letters unique. Then, it’s time to make themselves stand out during the interview process. Beyond showing yourself as memorable, when you interview for jobs in this industry, you must also demonstrate a high level of skill and knowledge. Here are some of the most helpful tips for those seeking information about optician interview questions and answers.

As soon as you find out the date and time of the interview, your preparation should begin. You need to investigate more about the organization and its mission, learn as much as possible about the job and review all of your own resume highlights. Then you can incorporate all of the unique aspects of your experience into what the job’s responsibilities may be. Doing so may help you get a better position for consideration in the hiring manager’s eyes.

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6 Optician Interview Questions & Answers

1. In this line of work, patients are the main focus. How do you make your patients feel valued?

Whenever I am with a patient, I make sure I am listening to all questions and concerns. I always start with introducing myself if it is a new patient or saying, “it’s good to see you” if it’s a regular patient. Before the patient comes to me, I make sure I review his or her chart. Another important part of this process is making sure the patient is comfortable. To achieve this, I explain each procedure and tell the individual what to expect in order that there are no surprises.

2. Another big part of this position is recommending the right frames for patient’s eyeglasses. Tell me the procedure for ensuring a proper fit.

First, I check the prescription for the patient’s lenses. The next step is to measure the patient’s face in order to find the correct pupil distance for the new frames. I work with the patient to select a few possible glasses from the display case, and then I have the patient try them on in front of a mirror. Once the perfect frame type has been chosen, I work with the individual to make a selection for the lenses.

3. Working as an optician means that you must interact with additional medical staff, such as optometrists or ophthalmologists. How do you work together with the eye doctor in order to ensure the best possible outcomes?

Since I have started working in this field, I have realized that it is a team effort. We all work together for the same common goal, so it’s important for each person to do whatever he or she can to make sure the patient is satisfied. I offer support to the eye doctor and help by using the recommendations in order to find the best possible eye correction products for the patient. I think by keeping the lines of communication open, everyone can be more efficient in this process.

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4. What would you do if you inadvertently misread the doctor’s prescription and ordered the wrong product for the patient?

Well, first, I would do whatever I could to prevent this from happening by checking and rechecking the details of the doctor’s notes and prescription. If a mistake was made, I would contact the customer, apologize and begin a new order that was correct.

5. Some of the patients in this practice are children. How do you adjust your procedures for younger patients?

I try to make it fun for kids when it’s time to pick out glasses. We go together to look at all of the different frames that are appealing. When parents are ordering lenses, I always recommend the most durable options, since kids are more likely to break or damage their frames. Then, I reward the child at the end of the process with some sort of sticker or other small treat.

6. How do you navigate the procedures and billing instructions for insurance claims?

I have a great deal of experience with claims using many of the major vision insurance programs. I understand the different codes that must be inputted into the system in order to get services covered. I also know when I need to speak to someone higher up in the insurance company if a claim has been denied. It’s important to stay calm when things get frustrating and to look for different ways of solving the problem.

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