1234 Green Street, Los Angeles, CA 99999 Cell: (012) 345-6789 – firstname.lastname@example.org
Customer-focused information technology professional offering distinguished career in providing and supporting wide range of technical solutions. Extensive knowledge and experience in installing, programming, troubleshooting and maintaining electronic and IP/software-based systems, including but not limited to access control, video surveillance, and intrusion detection. Demonstrated success in working collaboratively with sale, support, and product development teams on ensuring optimal customer experiences. Engaging written and verbal communication skills complemented by ability to present information in both technical and user-friendly formats.
Summary of Qualifications
Knowledge of product lifecycle management Product requirements documentation Access control expert Customer needs assessment Hardware and software upgrade planning Troubleshooting proficiency Remote desktop support End-user training and assistance
Application Software Support Analyst January 2014 to Current Ability Commerce Fort Lauderdale, FL Serve as initial point of contact for internal and external clients on troubleshooting and resolving application software and technical issues. Analyze and communicate problems and customer change requests to product developers and work collaboratively to provide customer with solutions and customizations. Proactively follow through on customer issues, ensuring accurate and swift resolution. Maintain excellent lines of communication with clients to keep them informed of active cases. Log all support activities in ticketing systems for tracking and knowledge sharing. Technical Consultant July 2013 to October 2013 Security 101 Fort Lauderdale, FL Successfully completed contract assignment focused on installing system hardware and resolving both on- and off-site end users’ technical issues. Configured routers, switches and other network hardware via remote desktop or by physically traveling to the customer’s location for on-site support. Accurately test and install IP cameras, recorders and access control hardware. Troubleshoot complex configuration issues regarding network infrastructure and software applications.