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Jane Doe
123 Boulevard Dr., Townsville, CA 99999 | Cell: 123.456.7890 | j.doe@gmail.com


PROFESSIONAL SUMMARY
Result-driven IT specialist with Cisco Certified Network Associate (CCNA) Certification. Trusted innovator and “go-to” resource whom colleagues approach to tackle and solve complex business problems in the IT domain. Proven ability to improve networks, connectivity, communications and business operations. Effectively communicate with end-users to identify problems and create solutions. Clearly understand problems and find positive solutions through the utilization of troubleshooting, critical thinking, teamwork and communication. Build consensus among diverse groups; able to work within multiple teams or individually to provide solutions and offer the highest degree of customer service.


AREAS OF EXPERTISE
Network analysis Strategic planning Technical support and assistance Assemble, configure, and troubleshoot hardware/software issues Remote software installation Network troubleshooting Quality testing and assurance Problem solving Analytical skills


TECHNICAL SKILLS
Protocols and Standards Knowledge of Routing Protocols (RIPv1, RIPv2, OSPF, IGRP, EIGRP, BGP), TCP/IP and Subnetting, Switching technologies (VTP, VLAN, STP and RSTP), NAT, PAT and ACLs, WAN and VPN (HDLC, PPP, Frame-Relay) and Knowledge of AD, WDS, DHCP, DNS, FTP and SNMP. Hardware and Devices Cisco 1800, 2500, 2600, 2800 Series Routers, Cisco 2900 and 3500 Catalyst Switches, Ethernet Hubs, All Personal Computer Hardware, including Compaq, HP, Gateway, Toshiba, Dell, IBM PCs and Apple MacBook Pro and IMac. Familiar with printers, NAS servers, peripheral devices and experience assembling and disassembling of computers. Software and Programs Cisco IOS, Windows Server 2003/2008, Microsoft Exchange Server 2007, Windows XP/Vista/7, Mac OS Snow leopard/Lion/Mountain Lion, Linux, MS Office 2003/2007/2010/2011 for Mac. Network monitoring systems – Zenoss, Solarwinds and OTRS, Maximo ticketing systems – CRM and CMDB. Virtualization Knowledge of Oracle Virtual Box, Parallel Desktop for Mac and VMware.


PROFESSIONAL EXPERIENCE
Change Management Administrator January 2014 to Current Nova Networks Corporate Ottawa, Ontario Champion change management meetings, prepare reports, and ensure quality assurance. Review submitted change requests for compliance with process requirements. Initiated a change management process and defined procedures, processes, standards, and controls which streamlined operations.

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