Thorough Computer Network Specialist who has experience with legacy systems and in creating training materials for clients. Adept at network troubleshooting, legacy integration and new network installation. Specializes in small to medium-sized businesses.
Certified network technician by several hardware and software manufacturers
Enjoys training clients on new network features
Proud of persistent professional attitude
Can work alone or as a strong part of a team
Excellent customer service skills
Dedicated to developing solutions that benefit the customer
April 2012 to February 2015 Genesis Associates – New Parkland, CA Computer Network Specialist
Acted as lead technician on larger network installations and upgrades.
Worked with technical writing group to help create the final training documentation that would be presented to the clients.
Was on call for clients after a network installation in case any issues came up or any persistent problems were found.
January 2005 to April 2012 Geek Networks – New Parkland, CA Computer Network Specialist
Responsible for discussing new installs with clients and creating a network map to be used during the project.
Coached project managers on the best types of project schedules to create and how to place good project milestones.
Assigned smaller upgrade and maintenance projects that could normally be completed in less than a day.
June 1998 to January 2005 Up Networks – New Parkland, CA Computer Network Specialist
Mapped out network additions and made recommendations on incorporating legacy platforms into final design.
Assisted in training customers on how to properly utilize their new network.
1998 College of High Technology, New Parkland, CA Bachelor of Science, Network Engineering