1234 Null Street, New York City, NY 11111 Cell: (111) 111.1111 Email: email@example.com
IT Management professional with 25 years of progressive career experience in computer operations and leadership. Offer a combination of hands-on expertise, team leadership, and global strategic development including budget preparation, account management, and client relations. Highly analytical and skilled in Data Center management and operations, production planning, and change management. A dedicated leader motivated to creating high-performing teams to meet and exceed organizational goals and objectives. Highly personable with excellent communication and interpersonal skills.
Information Technology Management Mainframe Data Center Operations Client Server Operations Network Operations Technical Strategic Planning Incident Management Process Global Sourcing Client Relationships Multi-Unit Operations Management Business Unit Budgets Procedure Development Team Building and Leadership
Attained a total of 6 promotions within FIS based on proven successes in technical operations, team building and leadership, and innovative planning. Developed and introduced a diverse training program as Senior Production Support Manager with FIS to define staff training needs and offer professional development through bi-monthly classes. Manged two FIS Command Center relocations in 2005 and 2010 including hiring and training new personnel, integrating new and existing employees, planning staff moves, client risk management, and Command Center build out.
FIS (Fidelity Information Services) August 2010 to September 2014 Positions of Increasing Responsibility Little Rock, AR Senior Production Support Manager (08/2010-09/2014) Managed staff of 4 managers and 90 mainframe and client server technical analysts supporting Production Operations for multiple fortune 500 companies. Hired and trained offshore staff in the Philippines and India to create a Global Command Center. Spearheaded due diligence efforts from Enterprise Command Center operations perspective on several $MM acquisitions and migrations. Managed all operations efforts during Disaster Recovery events and exercises. Approved all access points for mainframe system security. Production Support Manager (07/2009-08/2010) Managed mainframe and network operations and supervised shift managers in multiple Command Center locations. Provided staff planning including hiring, training, employee objectives and reviews, and disciplinary. Analyzed key metrics on productiveness and response times to ensure product effectiveness across all areas of responsibility. Attended weekly Change Management meetings and wrote Root Cause Analyses (RCA) for incidents.