Cell: 1234567 – email@example.com
Results-producing computer system analyst with vast industry experience in telecommunications and banking domains. Five years of background working in Application Server Admin on IBM Websphere and Oracle Weblogic. Committed to implementing system and application updates to enhance business productivity and efficiency. Proficient in installing, supporting, maintaining, and troubleshooting issues in development, test, and production environments. Excellent communicator and proactive leader who leverages strong problem solving and troubleshooting capabilities in deadline driven environments.
IT Project Management Network Analysis Disaster Planning Process Improvement Cross-Functional Leadership Infrastructure Planning IOMIP Application Expertise Change Management Production Process Management Complex Troubleshooting
Oracle WebLogic Server 10g System Administration Certified, 2012 IBM Certified System Administrator WebSphere Application Server Network Deployment V7.0, 2010 Oracle 9i Database Administration Oracle Certified Associate (OCA), 2005 Certified in ITIL Foundation, 2008 CCNA-Trained, 2004
Skills Websphere Application Server and Network Admin Oracle Weblogic Server Admin Unix Commands and Scripting Experience Expert Expert Expert Total Years 5 5 10 Last Used Current Current Current
Boosted operational efficiency at Amdocs by overseeing on-site and offshore teams in replacing manual tasks with automated scripts. Received praise from supervisors and clients for delivering exceptional project outcomes. Managed projects as key point of contact for IOMIP application support, often writing supplemental reference materials to promote team understanding and compliance. Change management expert who transitioned the application to better managed servers, which resulted in reducing the disk space and the CPU process issue exponentially.
Senior Subject Matter Expert October 2010 to Current Amdocs Chesterfield, MO Spearhead and oversee IOMIP application projects including all planning, design, installation, process automation, testing, and troubleshooting activities. Advise staff as key point of contact for the application while facilitating synchronization between onshore and offshore teams. Develop and distribute documentation for the team to reference for major application changes. Update stakeholders on project process and ensure established deadlines are met for major and minor releases. Deliver technical infrastructure support for the application teams and support development, test, and production environments for Amdocs products (OMS applications). Utilize UNIX AIX, SQL/PLSQL, IBM Websphere 7, WEBLOGIC 9.