Experienced Desktop Support Engineer ready to provide professional and talented knowledge of various operating systems, desktop peripherals, hardware, firewalls, network systems, mobile devices, etc. Communicative and personable, will be an exceptional first contact for any organization’s technological issues. Will investigate, identify and resolve incidents quickly, ensuring production continues to run smooth and clients are satisfied.
Extensive internal support background
Computer software and hardware
Range of operating systems
Proficiency with HTTP, DNS, SMTP, Exchange, etc.
Networking and computer based systems
Call tracking solutions
Call center experience
March 2007 to Present Amble Incorporated, New Cityland, CA Desktop Support Engineer
Wrote manual for second line support which became company standard.
Install and maintenance of software and hardware applications.
Provide training and support to end users for using existing and new technological tools.
Manage laptops, desktops, printers, scanners, tablets, phones, etc.
Member of team that designed and organized training events.
Make in-person inspection for equipment breakdown calls.
March 2002 to January 2007 Masterson Confidential, New Cityland, CA Desktop Support Engineer
Made on-site maintenance calls.
Took, investigated, resolved and documented issues by telephone, email and other second line support systems.
Installed, updated and patched software and hardware.
Part of team that performed regular check of system data security.
2006 University of California, New Cityland, CA Bachelor of Science, Computer Science