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ADAM WINTERS
1245 W Tobacco Hills Drive, Sandy, UT 84094 | H: 888.888.8888| bwinters@coldmail.com


Professional Summary


Results-focused computer programming professional with strong technical acumen and experience working directly with clients to complete wide range of programming projects utilizing multiple languages. Proficient communicator with excellent time management, troubleshooting, and planning abilities. Adept at working independently to complete jobs on time and meet client expectations.


Core Qualifications
Programming expertise Customer service Project management Attention to detail Creative problem solver Strong multi-tasker Organizational skills Self-directed nature


Experience
Freelance Programmer Aug 2013 to Current Self-Employed Salt Lake City, UT Utilize diverse programming skills to complete freelance client work. Develop e-commerce, information, political, and forum sites as well as unique programs in AutoIt and custom Content Management Systems. Fraud Investigator Aug 2012 to Current eBay Inc Salt Lake City, UT Investigate filter hits and internal referrals for high risk potential, counterfeit activities, and account takeover situations. Make outbound calls to new members to educate regarding security and fraud. Maintain top 10 year-to-date position in performance metrics. Trust and Safety Phone Representative Oct 2011 to Aug 2012 eBay Inc Salt Lake City, UT Took inbound phone appeals covering policy violations, feedback removal, and account takeovers. Resolved customer service issues, handled escalations, and directed callers to correct departments. Home Security Installer/Technician May 2011 to Aug 2011 Pinnacle Security Salt Lake City, UT Installed new systems, educated customers, and completed first-30-days service calls using GE, HoneyWell, and Concord equipment.

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