123 Null Ave, Fake City , NY 12345 | Cell: 000.123.111 | Email: email@example.com
Results-producing IT professional with 7 years of combined experience in technical troubleshooting, project management, and systems optimization. Adept at delivering creative IT solutions to streamline processes, improve productivity, and reduce inefficiencies. Experienced in the healthcare sector maintaining and enhancing data management systems.
IT Project Management New System Implementation General Business Operations VMware Virtualization Technical Troubleshooting Process Improvement Network Administration Budgeting/Cost Control
Implemented an improved help desk ticket system at Memorial Hospital of Carbon County which resulted in reducing the average IT department response turnaround time from 4-7 days to within 24 hours, and increasing productivity from 97% to 218%. Spearheaded several system improvements at Memorial Hospital of Carbon County including upgrading to a new Microsoft Exchange server complete with a spam filter, archiving solution, and encrypted email solution. Collaborated with doctors and nurses to update the hospital EHR system and implement new modules to prepare for Meaningful Use Stage 1. Researched and selected optimal ISP provider, upgrading from a 6Mbps down/up connection to 30Mbps down/up connection with little change in cost. Seamlessly installed and ran over 6 miles of new cat 5e network data line throughout the hospital facility and clinics. Streamlined the hospital’s server environment while cutting costs by deploying a VMware solution. Awarded Employee of the Quarter (Q4 2011) and Employee of the Year (2011) largely by providing exceptional IT support services to customers at Medical Center of SE Oklahoma.
IT Director January 2012 to Current Memorial Hospital of Carbon County Rawlins, WY Spearhead strategic planning, budgeting, and implementation of several IT projects with a focus on streamlining and enhancing hospital processes. Specialize in improving data management systems, wireless networks, and servers. Upgrade network switches from 10/100 base to 10/100/1000 base, the 3 APs to 49 APs with high availability wireless controllers, and deploy CPOE system to maximize operational capabilities. Promote optimal accountability and data security by establishing a file share storage system, backup plan, and disaster recovery plan. Lead repair of Medhost Charge Master and maintenance of hospital desktops, laptops, printers, security cameras, and user accounts. Sustain connection of two remote clinics directly to the hospital network via point-to-point wireless bridges. Set up Patient/Guest Computer Kiosk in the patient waiting areas. Continually review and update IT policies and procedures, identifying and suggesting areas of improvement.