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JOHN DOE
1234 Fake Lane, MA, 99999, Cell:000-000-000, email@address.com


PROFESSIONAL SUMMARY
Bilingual Spanish/English IT help desk specialist with over 7 years of experience in operations management, client systems administration, and information management. Resourceful self-starter with expertise on computer/emissions security, problem resolution, troubleshooting, customer relations, and project management. A team player seeking to leverage background into an information insurance or IT help desk role with a progressive organization.


CORE QUALIFICATIONS
Administrative management Process improvements IT infrastructure and procurement Confidential data management Disaster recovery Strategic IT planning Network security


ACCOMPLISHMENTS
Improve client relationships and project predictability through shared technical perspectives, needs evaluations, and risk assessments. Service a daily average of 50 customers, resolving issues to generate client retention. Ensure exceptional customer relations, executing flawless troubleshooting and account management.


EXPERIENCE
01/2007 to 10/2014 Information Assurance Officer/Client Systems Administrator/Telephone Control Officer United States Air Force – Knowledge Operations Elgin AFB, FL, Luke AFB, AZ Facilitate root cause analyses of system issues, reviewing and testing existing code to eliminate project deficiencies and lags. Resolve complex technical design issues by identifying ideas to improve system performance and impact availability. Update existing software and develop new programs to address specific company needs and solve problems. Increase system process efficiencies, managing service requests and incident reports, troubleshooting technical problems, processing communication/information requests, and providing BMC remedy.



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