1235 Blue Street, Los Angeles, CA 99999 | H: (333) 333-3333 | firstname.lastname@example.org
IT and information system specialist with advanced knowledge of voice and data communications systems, cabling, and infrastructure. Highly skilled in software, hardware, and network administration including printers, desktops, and internal faxing systems. Collaborate with network vendors and providers to set up VPN networks. An analytical thinker with excellent problem solving and troubleshooting skills. Offer strong customer service with the ability to communicate technical information to non-technical end users. Certified NEC.
PBX Telecom Technical Helpdesk Support VPN Networks Local Remoter Systems Network Asset Management Cisco Systems Including GUI Voice and Data Testing Wiring Infrastructure Remote Desktop Assistance Hardware Troubleshooting
Texas Alcohol and Beverage Commission: Developed strategy and planned the installation of communications networks for all 54 Texas field offices. Served as operating system expert; provided technical support and IT strategy across entire organization. Identified necessary upgrades for the Texas state agency network and made recommendations on priorities to increase efficiency and usability. City of Austin, TX: Provided recommendations for voice and network needs for 26 departments through extensive support and analysis. Implemented new call accountability project, resulting in significant cost savings.
09/1990 to 06/2013 Telecommunication Specialist III Texas Alcoholic Beverage Commission Austin, TX Oversaw data and voice communication system installation including procurement, specifications, and coordination of network installations. Established policies and procedures for legal usage of data and voice communications. Developed, coded, tested, and de-bugged applications across all offices. Trained all employees on new VOIP voice systems and operational use of handsets. Identified, recommended, and prioritized end-of-life (EOL)