18181 Seminole Road, New York, NY 99999 Home: 555-555-5555 Cell: 555-551-5551 firstname.lastname@example.org
Top-performing IT executive with extensive experience in spearheading the global delivery, management, design, development, implementation and support of cost-effective infrastructure, website, networking and business system solutions. Recognized leader, applying high-impact technical solutions to major business objectives, with capabilities that transcend IT operation boundaries. Skilled at working with clients and management to prioritize activities and achieve defined project objectives; able to effectively translate operational and business requirements. Committed to helping organizations achieve maximum benefit from their IT investment through meticulous research, development and implementation of technologies. Skilled in website architecture and usability, Waterfall and Agile project management, business analysis and strategic IT planning.
IT Project Management Integrated Business Planning Technical Training Application Development Performance Management Infrastructure Development and Support Process Development Process Optimization Standards Development Regulatory Compliance Vendor Management Business Operations Resource Management Business Continuity
Initiated sales associate CRM online and mobile applications which improved customer acquisition. Launched WebShere Portal implementation for sales associate to manage business functions more efficiently. Spearheaded new compensation program to increase retention in IT development teams. Launched in-house training courses for development staff. Planned and coordinated international convention training of technology roll-outs for sales force development.
PRE-PAID LEGAL SERVICES (DBA LEGALSHIELD) Ada, OK Director of Network Services 09/1997 to 04/2014 Built and managed team of 50 IT professionals in website development / hosting, network infrastructure, desktop management and telecommunications. Led team in supporting 2,000 internal users and 100,000 sales associates across North America. Held responsibility for budgeting, and negotiations with vendors (software, hardware and professional services acquisitions). Recruited, hired and managed employees, conducted business analysis, all directed aspects of daily business operations. Met with business users and to resolve issues with business automation. Completed numerous website projects, with focus on website architecture and usability. Reviewed design ideas by creative area and gave suggestions and feedback for revision cycle.