Reliable and analytical IT specialist with over 10 years of experience in computer and network troubleshooting, installation, systems administration and desktop support. Customer-oriented team player with expertise in user and client support services and a focus on resolving complex issues to deliver superior customer service. Dedicated support services leader seeking to leverage background into an information security analyst role with a progressive organization.
Event log management Technical knowledge delivery Application support Systems software and protocol LAN administration Customer service Project management Process improvements
Intern 07/2009 to 10/2014 Cybersoft Technologies Corporation Lanham, MD Diminished project lags, resolving computer, Internet and phone service issues through effective technical support and administrative assistance. Streamlined operational efficiencies, troubleshooting operating systems, wireless connectivity, and home network configuration issues for corrective action. Reduced process gaps, training and mentoring interns and new hires on newly deployed software and protocol. Increased application rollout success, supporting developers with scans before deployment. Drove client retention, cultivating customer rapport by resolving timely product issues. Decreased work flow blocks, repairing signal interruptions using the Watchtower tool. IT Support Specialist 01/2008 to 04/2008 Cybersoft Technologies Corporation Lanham, MD Aided senior leadership, generating reports on hardware launches and newly installed component testing results. Improved work flow, troubleshooting user errors on operating systems, network connectivity, TCP/IP configuration, upgrades, LAN, MS Office products and Internet connectivity. Strengthened security, executing virus malware and spyware removals on client workstations. Produced backup software for distribution, configuring operating/hardware systems and utilities. Ensured 100% printer and PC equipment uptime, executing diagnostic testing for preventative maintenance. IT Specialist 03/2003 to 04/2004 Nigerite Nigeria Limited Lagos, Nigeria Supported operations, maintaining servers while troubleshooting active directory services, group policies, and MS Exchange email clients. Implemented process improvements, building systems, authoring user accounts, granting file permissions and configuring security templates.
Certification (Currently Enrolled): Information System Auditor University of Ado Ekiti Certification: CompTIA Security+ University of Ado Ekiti Post Graduate Diploma: Financial Management University of Ado Ekiti 2014 Ado, Ekiti, Nigeria 2013 Ado, Ekiti, Nigeria 2009 Ado, Ekiti, Nigeria
Operating Systems: Windows 2000, 2003, 2008 server, XP, Vista, Windows 7 and MAC OS X, UNIX and Linux Network Technology: IDS, IPS, NIDS, VLAN, sub netting, router configuration, VMware, TCP/IP, FTP, TELNET, PING, SSH switching/bridging and firewalls Security Tools: Retina scanner, wireshark, tripwire, Microsoft base analyzer