1235 Street, New York, NY 99999 | C: (000) 000-0000 | H: (333) 333-3333 | email@example.com
Driven and motivated IT and technical support professional trained in all areas of network administration and configuration. Offer strong troubleshooting skills paired with excellent communication and customer service to determine problems and develop appropriate solutions. Self-directed and technically savvy with the ability to thrive in fast-paced environments. High levels of expertise in both software management and hardware, including rebuilding PCs.
2014 Technical Degree: Computer Information Technology Tennessee College of Applied Technology Nashville, TN Full range of CIT skills and abilities including network configuration, access points and routers, drivers, site and wireless surveys, remote desktop, patch cables/punch down, roaming profiles, group policy, and folder sharing. Networking/Network Commands VPNs Basic SQL VMWare Cerner, Kronos, Citrix Encryption Spectrum Analyzer Address Filtering Video Conferencing/QoS Microsoft Office Suite
06/2014 to Current Service Desk Representative Community Health Systems (CHS) Franklin, TN Assist employees from over 200 healthcare facilities nationwide with technical issues, including adding and removing users, password resets, account lockouts, application issues, printer issues, and setting permissions. Track and document all calls and solutions in Remedy Ticketing System. Troubleshoot in AS400 scripting language to assess problems and develop solutions. Sales Associate Walmart Nashville, TN Provided customer service in the meat department, including answering customer questions, product selection, and directing to other departments if necessary. Utilized strong communication and interpersonal skills to ensure customer satisfaction. Stocked products and cleaned to provide a welcoming and accessible shopping experience for customers. CompTIA Network+ DoD 8570.1 IAT Level 1 CompTIA Security+ DoD 8570.1 IAT Level 2, IAM Level 1 CompTIA A+ Microsoft OS Fundamentals MTA Networking Fundamentals MTA
07/2012 to 06/2014