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John Smith
1234 Street, Los Angeles, CA 99999 Cell: 012-345-6789 – email@address.com


Professional Summary
Dynamic, diligent, and self-motivated technocrat with 18 years of experience in the IT industry including designing, implementing, operating, and managing IT departments/teams. Team leader with multinational and multicultural environment expertise, gaining excellent interpersonal, team building, time management, motivational, and conflict resolution skills. A visionary vendor contract negotiator and budgeting/cost control facilitator seeking to leverage background into an IT managerial role with a progressive organization.


Core Qualifications
Strategic IT planning IT infrastructure and procurement System/network administration Disaster recovery Operations, performance, assets Data centers Audits and incidents Budget and stakeholder management


Experience
Team Manager – Managed Services June 2010 to November 2013 Relative Networks PTY, Ltd Perth, Australia Eliminated relocation/equipment expenses, saving hardware costs by virtualizing IT infrastructure. Increased leadership capabilities, supervising 5 IT support team members on SOPs and customer relationship management (CRM) strategy. Closed a VM infrastructure contract valued at $150K. Accomplished technical troubleshooting efficiencies, providing level 2 and 3 support for help desk team, and remote/on-site/after-hour aid to clients. Mitigated risk, executing audits for assessments and asset management. Streamlined operational efficiencies, migrating exchange servers from 2003 to 2007/2010, and SBS 2003 to SBS 2008/SBS 2011/Windows Server 2008 R2. Enhanced client satisfaction ratings, spearheading the domain migration project team during ASX listed client merger. Boosted IT leadership capabilities, designing, implementing, and managing cloud hosting virtual environment. Automated software deployment and configurations using active directory GPOs and N-central. Manager – IT and Communications July 2006 to November 2009 Kellett and Singleton Investments, Ltd Dubai, UAE Aided with expansion, successfully redesigning, installing, configuring, and managing IT infrastructure from 1 server and 25 users at 2 locations to 11 servers and 120 users at 6 international locations. Bolstered operational management skills, managing 3 employees while preparing yearly IT budget. Saved money, procuring infrastructure hardware/software, and effectively appointing vendors to remain under budget. Regularized software licensing, executing successful audits to eliminate project gaps. Increased leadership proficiencies, managing IT support team and entire Web/mail server hosting process. Enhanced security protocol, designing and implementing a D2D2T backup strategy Automated software deployment/configurations utilizing active directory GPOs. Broadened service offerings, successfully upgrading MS dynamics GP V.8.0 and SQL server 2000 to GP V.9.0 and SQL server 2005.



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