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Jane Doe
1234 Fake Lane, MA, 99999, Cell:(000)-000-0000, email@address.com Summary Detailed and analytical IT Technician with experience in troubleshooting and repair of hardware, software, and network issues. Proven history of success in diagnosing and resolving hundreds of technical issues across numerous devices utilizing strategic problem solving and technical knowledge base. Committed to customer satisfaction, timely and thorough resolution, and exceeding performance targets. Passionate about educating and empowering customers to proactively enhance user experience. Areas of Expertise Troubleshooting and Repair: Highly skilled in technical problem solving and repair for Apple and Mac devices, software, and hardware. Analytical with excellent attention to detail to understand and resolve technical issues. Network Support: Proficient with setup troubleshooting, and repair of network hardware and software including workstations, cables, printers, network connections, and account and email setup. Technical Profile: Certificate in Apple Mobile with expert knowledge in iWork and iLife, Apple OSX and iOS, Apple iCloud, Microsoft Office Suite. Proficient in coding and website design. Customer Service: Excellent communication and listening skills and ability to assess customer concerns to provide thorough and timely resolution. Patient and diligent in explaining problems and educating customers on devices and applications. Team Leadership: A collaborative leader with strong personnel training and development abilities to improve work flow and customer satisfaction. Experience Technician 03/2011 to Current Apple, Inc. Woodcliff Lake, NJ Ensure complete customer satisfaction through friendly customer service and timely assistance with a wide range of technical issues on Apple products. Assist up to 40 customers daily through diagnosing hardware and software failures in a high-volume Apple retail outlet. Set appointments to resolve issues with a consistent 90% success rate. Technical Assistant 10/2013 to 11/2014 River Edge Public Schools River Edge, NJ Provided basic IT support and maintained inventory for systems across three different schools. Assisted teachers and students with technical issues and problem solving for Smart Boards and hardware to enhance educational experience. Designed a check-out system for technology carts. Researched recurring issues with computer systems and databases to resolve complaints and answer inquiries. Education Bachelor of Arts: Political Science, Minor in American and Irish History University of Delaware 2014 Newark, DE

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