14 Fourteen Street, Town, CA 99999 – Cell: 000.000.0000 – email@example.com
Versatile and knowledgeable network and computer systems analyst with 13 years of experience offering cutting-edge networking solutions and telecommunication operations and systems. Offer exceptional troubleshooting skills for networking issues, end user problems, and network security. Focused on process orientation as well as IT design and delivery lifecycle with a consistent dedication to delivering solutions under deadline. Demonstrate strong communication and leadership skills with systematic decision-making abilities. Provide excellent customer service and technical support abilities with a proven history of solving customer problems quickly and thoroughly.
Project Management Training Program Implementation Quality Control Process Improvement Strong Presentation and Communication Skills Collaborative Team Player Microsoft Visual Basic MS SQL Server 2008 Cisco Networking LAN, WAN, and MAN Fiber, Cable, and Satellite Wireless
AREAS OF EXPERTISE
Proven ability to continually restore customer network capabilities within ITIL timeframes to allow business customers to access resources and complete transactions within schedule. Highly skilled in troubleshooting and restoring major network outages of all sizes from city interruptions to global outages for major corporations. Training and leadership capacities in acclimating newly hired service desk and Tier 1 engineers to workload, customer communications, and client site access within the networking environment. Offer superior customer service and interpersonal skills built from 8 years of experience in a 5000 user environment at Optus Network Operations Center.
08/2004 to 04/2012 IP Solutions Analyst Optus MacQuarie Park, New South Wales Configured, installed, and managed switches, routers, firewalls and wireless controllers for Cisco, Juniper, and Nortel equipment. Maintained company servers, computers, printers, and cables to ensure that all services were running as expected. Managed application patches, data backup, security changes, and network configuration. Tested, troubleshot, and diagnosed problems in new versions of Cisco IOS systems, hardware, software, and power systems. Supervised 10 external computer consultants, and developed and led training sessions for 50 new employees. Negotiated and managed vendor relationships. Provided technical support to customers and acted as primary point of contact for all hardware, software, and network problems. Identified, reported, and resolved all network security violations. Maintained monthly inventory, sales, and accounting reports.