J. Kwan Lewis 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Diligent Quality Assurance Manager with over a decade of experience primarily ensuring the quality of production and manufacturing work. Adeptly managing quality throughout multiple departments through meticulous supervision and implementation of quality standards. Committed to improving QC procedures.
• Demonstrated competence in quality assurance management • Proficient in the use of business and management software • Reputation for substantially reducing consumer complaints • Proven ability to improve productivity while retaining quality standards • Well • documented work attendance record • Very good interpersonal skills • Eye for detail
March 2011 to Present Bayside Manufacturing—New Cityland, CA Quality Assurance Manager • Evaluate QA software and make recommendations for software purchases. • Closely work with HR department to address quality concerns as discretely as possible while still implementing desired quality improvements. • Clarify quality standards through regular team meetings and postings on company blog with regards to quality. July 2007 to March 2011 International Distribution Center—New Cityland, CA Quality Assurance Manager • Developed and implemented new and updated matrices and benchmarks of quality standards. • Improved quality feedback process to catch common errors ASAP. • Directed employees to adhere to new or updated QA guidelines. • Implemented QA trainings for new and existing employees to ensure that everyone was on the same page. • Conducted daily meetings with department heads to identify quality issues. • Evaluated weekly quality reports and documented both positive and negative trends. November 2004 to July 2007 Waterfront Manufacturing and Distribution—New Cityland, CA Quality Assurance Manager • Efficiently directed quality assurance activities spanning multiple departments. • Responded to quality control complaints from clients in a timely, courteous manner. • Served as a focal point for all QC and QA activities to further streamline departmental communications.
2004 University of California, New Cityland, CA Bachelor of Science, Business Administration
Customer Service: 855.213.0348 Mon-Fri 8AM-8PM CST, Sat 8AM-5PM CST, Sun 10AM-6PM CST