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Highly driven, innovative project management professional with a broad range of experience in developing and deploying service-oriented architecture (SOA) solutions and Web-based services to advance existing business structures and recommend solutions for long-term business planning within diverse industries. Expertise in optimizing organizational performance by restructuring organizational capabilities, expanding market shares and cutting expenditures. Demonstrated success in designing and implementing course content, customer collateral, and technical presentations to optimize solutions integration and end-user adoption.
Project Management Service-Oriented Architecture Solutions End-User Training and Development Process Improvement Learning Management System Administration Business Development Team Leadership Instructional Design
Participated in development of automation delivery system at Cisco Systems to streamline processes and facilitate document building by suggesting projects with similar requirements/attributes. Successfully provided customized services and oversaw project lifecycles for 500+ customers across diverse industries at Cisco WebEx. Successfully reached 65,000+ US end-users during first service release at Matrix Resources.
Application Consultant August 2009 to Current Cisco Systems Richardson, TX Engage in internal projects to improve professional services, review project management tasks and deliverable schedules, confer on service enablement, and complete end-user training and back-end configurations to clearly articulate WebEx collaboration and social platform capabilities. Partner with engineering teams to build Next Generation Office Space integrating Cisco wireless and Cisco IP communications technologies with real estate renovations at Cisco Richardson campus. Consult with Fortune 500 customers to define project requirements and develop strategies to implement multiple messaging and collaboration solutions types, including Cisco Unified Communications, WebEx Meetings, Cisco TelePresence, Cisco Jabber, Cisco WebEx Connect, and SSO Federation; administer multi-billion-dollar customer accounts. Develop content for conferencing applications, administer internal initiatives, and direct cross-functional teams to maintain integrity of document delivery. Author technical documents such as white papers, standard operating procedures, customer templates, and flash simulations. Instructional Designer January 2008 to December 2009 eLearning for Kids Gathered and defined training requirements and developed simulations for learning integrating technology with established curriculum for global nonprofit foundation dedicated to providing access to interactive and free online learning experience. Project Manager, WebEx Consultant June 2007 to August 2009 Cisco WebEx Richardson, TX Oversaw project lifecycles to ensure deliverables and milestones were achieved and served as primary point of contact for all project issues; collaborated with cross-functional teams to maximize customer satisfaction and meet project objectives. Advised customers on WebEx applications and provided end-to-end multimedia conferencing application management to satisfy customer expectations and improve business performance; worked with customers to create streamlined virtual work environment. Administered production and fulfillment activities associated with Cisco WebEx services; coached customers, vendors, and third parties on system functions.