123 Boulevard Dr., Townsville, CA 99999 | Cell: 123.456.7890 | firstname.lastname@example.org
Highly accomplished and results-driven systems engineer with demonstrated experience in planning and managing complex IT projects with multiple stages of the systems development life-cycle. Skilled IT specialist with expertise in project strategy development, negotiating deliverables, identifying/eliminating inefficiencies based on customer needs and facilitating project communication/conflict resolution across cross-functional teams. A system optimizer seeking to leverage background into an IT administrator role with a progressive organization.
Network assessment/security/design Troubleshooting and project management Testing analysis/surveys Financial analysis Planning/forecasting Feasibility and impact assessments Cross-tier components implementation Creative problem solving
Professional Value Offered
Information Technology Added value to operational process, repairing servers, troubleshooting components, upgrading networks, and resolving problems to eliminate project lags. Improved IT proficiencies, executing patch management procedures, optimizing/performance tuning, and managing information security. Boosted revenue, designing/implementing IP phone systems scaling from small business to multi-site enterprise environments for quick turnaround. Streamlined operational efficiencies, deploying router/switch/firewall solutions (HP, Enterasys, Cisco, Sonicwall, WatchGuard), while building/repairing hardware/software platforms (Microsoft, Linux, Apple, Android, Citrix, VMware). Customer Relationship Management/Hospitality Implemented SOPs, ensuring exceptional customer service while maximizing revenue/profit margins. Fielded over 5,000 internal clients world-wide, championing increased customer satisfaction levels and conflict resolution. Strengthened membership loyalty, executing flawless customer service/account management. Maintained strict confidentiality for client record management process, empowering senior leadership team with assurance. Built relations with high profile clients and local governments to facilitate project management process. Able to communicate technical information effectively to non-technical clients. Project Management/Operations Championed customer alliance building strategy, implementing best practices/process improvements while eliminating discrepancies and improving sales efficiencies. Managed project deployments, ensuring on-time, under-budget delivery for IT system service spanning 4 states. Aided IT roll-out for several new stores, while providing 24/7 PC and network support. Eliminated faulty equipment, conducting quality assurance inspections for FUJI photo labs. Elevated program effectiveness, developing and evaluating studies to recommend system/security/networks/data project improvements. Aided senior leadership during executive decision making process, coordinating daily tracking reports with internal departments. Administered payroll for over 65 associates while adhering to benefit package guidelines. Leadership Received awards self-development and expense efficiency awards. Voted by peers as MVP for outstanding performance and dedication. Nominated four times for monthly Choice Award.