Resume Templates: Tech Support

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P. C. Warrior
H:111-222-3333 | C: 444-555-6666 | example-email@email.com


Summary
Innovative quality assurance professional with exceptional technical troubleshooting and development skills. Offer strong technical acumen and a dedication continually learning new skill sets in programming, networking, hardware, and software applications. An effective team player with excellent interpersonal skills and attention to detail. Quickly adapt to new technologies and skills within fast-paced, creative environments.


Additional Information
Quality Assurance Testing: Familiar with a wide range of QA tests including functional, system, regression, integration, performance, stress, load, and UAT testing. Skilled in HP QTP, QC, Loadrunner, and Selenium testing programs. Troubleshooting: A critical thinker with strong technical problem solving skills and attention to detail to identify issues and develop solutions. Proven ability to train co-workers in troubleshooting and use of tools. Customer Service: Offer excellent communication and interpersonal skills to assist end-users with tech support and software questions. Network Configuration and Administration: Knowledgeable in WAN, LAN, and VPN environments including firewalls, anti-virus software, Cisco hardware, and remote connectivity tools including GoToAssist and Remote Desktop Connection. Programming and Web Design: Skilled in programming and tracing code to understand program behavior and identify process issues. Proficient with C, PHP, HTML, Dreamweaver, and Assembly languages 8085 and 8086. Servers and Operating Systems: Familiar working in SQL, MySQL, and XML servers and Windows, Linux, and Mac OS. Software: Proficient with Microsoft Office Suite, Open-Office, and Salesforce.com software.


Experience
Tech Support II/Tech Support I 10/2010 to Current Cortex Business Solutions Calgary, Alberta Promoted to Tech Support II in April 2013 based on success in troubleshooting and customer assistance. Assist with UAT, defect tracking, and manual testing of software through basic test cases and test scripts. Execute and validate test set-up to prepare environments for testing. Log, track, and verify resolution of specification defects and technical issues; document all aspects of the QA process. Supervise a team of 7 tech support professionals on troubleshooting and tools. Collaborate with Tech Support III on escalated issues to ensure prompt resolution. Reprocess document submissions and responses with SQL. Provide technical assistance to clients including integration settings, mapping, software installation, and application functionality, and update clients on status through reviewing incoming and outgoing XML and PIDX files. Assist vendors in software installation and configuration, browser settings, proxy, and firewall settings. Network Support Analyst 04/2009 to 11/2009 Guest-Tek Calgary, Alberta Supported and assisted clients with high speed Internet connection issues and network devices to ensure proper functionality. Monitored and managed bandwidth and network connections using RDP, ssh, and other network tools. Troubleshot, tracked, and logged technical issues in network devices, hardware, and software including access points, switches, servers, firewall settings, and authentication issues.



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