Brad Emery 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 email@example.com
Patient Technical Support professional who knows that it is the job of support to determine customer issues and solve those issues. Adept at working with difficult clients, identifying support needs and training other technical support professionals. Specializes in communications and computer support.
Support certified by several industry manufacturers
Exceptionally strong part of any team
Able to work on special projects with short or no notice
Excellent communication and presentation skills
Very strong computer and Internet skills
Able to work as phone support or live support
September 2011 to February 2015 Branson Corporation – New Parkland, CA Technical Support
Part of a small team that was asked to work with internal and external customers.
Assisted in compiling support log at the end of each day to be given to management.
Assisted in preparing training materials for new support representatives and often participated in new training sessions.
October 2008 to September 2011 Enamel Associates – New Parkland, CA Technical Support
Often asked to be part of special project teams for new or larger clients.
Assisted in developing ways to capture support call summaries and creating reports for management.
Responsible for answering support calls from the Southeastern portion of the United States.
June 2003 to October 2008 Brendt Communication – New Parkland, CA Technical Support
One of only three people asked to work the live support kiosk once a week at the company’s largest retail location.
Assisted in developing support issue reports that were sent directly to management.
2003 Pickelton College, New Parkland, CA Bachelor of Science, Telecommunication Engineering