Harper Folds 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Certified Technical Support Specialist who is able to do support over the phone, through the Internet and in person. Adept at solving problems, innovating solutions to unique problems and explaining advanced technology to clients. Specializes in desktop computer and cloud computing support.
Certified technical support specialist by several industry manufacturers
Excellent customer communication skills
Works well as a part of a team
Dedicated to delivering excellent customer service
Has some employee training experience
Willing to work long hours
November 2011 to February 2015 Gifted Associates – New Parkland, CA Technical Support Specialist
Developed several innovative support techniques specific to company products.
Often asked to do support on the company network for in-house clients.
Maintained the highest customer satisfaction rating in the company for 11 consecutive months.
May 2007 to November 2011 Fantasy Incorporated – New Parkland, CA Technical Support Specialist
Helped to design the customer support interface for the company website.
Sustained one of the highest customer service ratings in the company for two years running.
Created technical support processes that are still being used by the company to this day.
June 1999 to May 2007 Gultch Company – New Parkland, CA Technical Support Specialist
Took incoming support calls from in-house clients located in offices all over the world.
Became extremely proficient in being able to deliver support over the phone and through the Internet.
One of the first technical support specialists in the company who utilized video conferencing to deliver support.
1999 College of Rain and Sun, New Parkland, CA Bachelor of Science, Computer Engineering