1234 Estate Street, City, NY 99999 Cell: 012-345-6789 – firstname.lastname@example.org
A resourceful, empathetic entry-level service worker with experience working with child and family welfare cases. Team player with superior active listening skills, interpersonal communication, client relations, and administration expertise. Forward thinker seeking to leverage background into a criminal justice internship role with a progressive firm.
Patient-centered care Mood disorders knowledge Family maintenance Confidential document control Case studies MS Office suite
Behavioral Health Technician May 2013 to May 2014 Highland Hospital Charleston, WV Monitored status reports, streamlining work flow prioritization and delivering results to senior leadership teams that assist with decision making. Increased patient care skills, assisting clients on medical interpretation/claims while liaising with doctors on medical history/medications. Bolstered data collection accuracy scores, recording client account information with zero discrepancies. Augmented patient service scores, aiding with medical paperwork and recommending medication changes to healthcare personnel. Spearheaded special projects/events, eliminating obstacles while saving time through effective emergency resolution. Implemented SOPs, managing exceptional customer service and maximizing revenue/profit margins. Fielded an average of 10 patients per day, providing high levels of customer satisfaction and conflict resolution success. Secured retention sales, maximized efficiency, and fostered trust, promoting patient comfort relating to operations.
Bachelor of Science : Criminal Justice, 2017 Marshall University Huntington, WV Associate of Science : Criminal Justice, 2015 Kanawha Valley Community and Technical College Kanawha City, WV Coursework completed: criminal justice, sociology, juvenile justice and delinquency, psychology, business communication and ethics, criminology, police and society, punishment and corrections, humanities