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Rachel Green
123 Boulevard Dr., Townsville, CA 99999 | 987.654.3210 | r.green@gmail.com


Summary
Highly accomplished housekeeping operations director with more than 33 years’ progressive experience and a proven track record in leading teams towards success. Expertise in housekeeping and facilities management, including developing and implementing strategic plans to streamline operations and align team goals with corporate business plans. Seeking to leverage background and experience to take next career step with a well-respected organization that values hard work, talent, and dedication to providing exceptional customer service.


Highlights
Operations Management Staff Development and Mentoring Customer Service Team Leadership Safety Management Vendor Relations Process Improvement Conflict Resolution


Achievements
Oversaw redesign of new industrial laundry facility, including researching, selecting, and purchasing new equipment; purchased truck-mounted carpet cleaning equipment. Designed strategic plans to optimize cleaning and staff; revitalized staff appearance/dress standards to create professional image. Fostered relationships with vendors to maintain product quality and reduce costs. Recruited and evaluated third-party staff during staffing shortages and special events.


Experience
YMCA of the Rockies October 1995 to May 2013 Estes Park, CO Housekeeping Director (February 2006 ­ May 2013) Housekeeping Manager / Janitorial Services Manager (October 1995 ­ February 2006) Oversaw daily operations at 5,000-bed facility to ensure alignment with business plan and organizational goals; administered three departments including Public Laundry, Housekeeping, and Conference Services. Directed 200+ personnel during peak season to meet guest expectations and reach highest degree of satisfaction. Managed budgets and forecasted expenditures, purchased, reordered, and maintained supplies and inventory, and created and implemented policies and procedures. Compiled reports and organized work schedules to maintain operational, staffing, and guest needs. Implemented safety procedures in compliance with YMCA policies and regulatory standards. Recruited and scheduled staff; spearheaded staff training sessions and evaluated personnel to certify performance and competencies. Ensured cleanliness and maintenance of guest rooms, public spaces, restrooms, offices, and banquet, meeting, and conference rooms to comply with federal, local, and company health, sanitation, and safety standards. Sears Carpet Cleaning October 1998 to September 1995 Allentown, P A Carpet Cleaning Technician YMCA of the Rockies October 1982 to July 1988 Estes Park, CO Housekeeper / Janitor



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