1234 Fake Lane, MA, 99999, Cell:000-000-000, email@example.com
Store management professional with expertise in increasing sales, maintaining exceptional customer service standards, and developing high-performing teams. Proactive leader who takes initiative in implementing store changes that promote enhanced sales growth and continued business success.
Retail Store Operations Customer Service Excellence Retail Inventory Management Sales Management Business Growth Human Resources Staff Training/Development Creative Problem Solving Product Display/Store Reorganization Accurate Cash Handling Process Improvement
Skilled in all areas of store management including staff training, customer service, retail inventory control, financial management, and process improvement. Leveraged excellent leadership skills in training new employees on store processes and implementing new policies to increase operational effectiveness. Successfully increased checkout turnaround times and customer satisfaction by addressing cashier needs in a timely manner. Introduced new loss prevention methods which reduced shrink and boosted company revenue. Gained additional skills in art and photography, having won international bronze awards bestowed by both judges and peers.
07/2014 to Current Store Floor Leader (SFL) Walgreens Grand Haven, MI Direct multiple priorities related to staff supervision, customer service, and inventory management in support of optimal daily operational functioning of a Walgreens location. Advise employees on implementing best practices in regards to customer service interactions, sales, inventory, and cash receipt reconciliations. Drive increased sales by delivering outstanding service to customers in providing product recommendations, answering inquiries, and resolving complaints. Manage inventory stocking duties, write order supply requests to replenish merchandise when needed, and reorganize the sales floor to meet company demands. Promote customer satisfaction by fulfilling shipping needs using UPS and USPS methods. Perform human resources functions such as resolving inter-employee conflicts to increase team cohesiveness and cooperation. Associate of Arts: Business, Art Muskegon Community College Muskegon, MI, Muskegon Minor in Business and Photography