1235 Street, Los Angeles, CA 99999 | H: (333) 333-3333 | firstname.lastname@example.org
Customer-oriented accounts management specialist with over 14 years of experience in building relationships, cultivating partnerships, retaining top accounts, maintaining high lead conversion rates, and growing profit channels. Leadership professional with expertise on expanding network connections, persuasively introducing products, territory development, operations management, and revealing customer needs to deliver solutions. A tactical team builder seeking to leverage Client account management Product line expansion background into an inside sales representative role with a progressive organization. Negotiations expert Relationship selling Market research and analysis Strong deal closer SKILL HIGHLIGHTS New product delivery Key account generation
PROFESSIONAL VALUE OFFERED
Sales Strategy Created marketing strategies, boosting growth of customer base and client retention. Developed competitive analysis processes, delivering recommendations for future growth. Boosted bottom-line profits, researching/analyzing property valuations and site acquisitions to ensure schedule/cost monitoring were under budget. Exceeded monthly quotas throughout cyclical markets, executing sales strategies to drive profits. Expanded client base, leveraging existing networks to enhance sales. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Closed $4.2M in FY13, and on track to sell $5.7M in FY14. Leadership Managed largest region, executing full sales cycle duties while increasing annual sales by 60%. Formulated marketing strategies with senior leaders, exploring growth opportunities and analyzing market trends to identify client needs. Drove business development, collaborating with prospective clients to prepare efficient product marketing strategies. Supported incentive programs and contests to aid production goal achievement. Youngest marketing director in publication history. Developed tool to track and monitor personal sales opportunities, deals in progress, and finished contracts. Customer Relationship Management Counseled new buyers to enhance sales opportunities. Maintained high referral rates, generating exceptional feedback from preceding clients. Enhanced customer satisfaction ratings while resolving up to 30 inquires/day. Negotiated and authored contracts/leases for over 100 residential properties, while resolving client property issues. Built customer relations, guiding home buyers and sellers through the process of short sales. Strengthened customer loyalty, negotiating contracts and payments, preparing sales contracts/order forms, and determining proposal and bid costs/pricing. Captured market share and boosted referral network, developing close relations with area realtors and promoting builders.