Experienced Assistant Manager with passion for customer service. Able to handle and appropriately respond to customer complaints, problems, and questions in a professional manner. Friendly and courteous attitude with a willingness to learn.
March 2007 to October 2012 Amble Manufacturing — New Cityland, CA Assistant Manager • Opened and closed store each day. • Trained new employees on store policies and procedures. • Created and managed employee schedules and vacation requests. • Assisted customers with questions about products and offered advice on appropriate items to buy. • Handled returns, including issuing refunds and restocking items appropriately. • Closed cash registers at the end of each day and made bank drops as required. March 2006 to October 2006 Amble Electronics — New Cityland, CA Assistant Manager • Cleaned store each day. • Processed payroll for 25 employees. • Reviewed job applications for potential employees and checked all references. • Interviewed potential employees. • Managed training classes for all new employees. • Handled all customer complaints and inquiries regarding service received at store.
2006 University of California, New Cityland, CA Bachelor of Science, Accounting 2004 Community College of California, New Cityland, CA Associate of Science, General Studies