1 North Pole, California, 99999 H:111-222-3333 | C: 444-555-6666 | firstname.lastname@example.org
Results-producing management professional with over 13 years of combined experience in diverse retail locations. Specialize in training and motivating employees to exceed sales targets and deliver outstanding service to customers. Detail-oriented when reviewing payroll, leading staff scheduling, and adhering to corporate and strategic direction. Additional skills in inventory control, reducing store shrink, and spearheading grand openings of new store locations.
Multi-Unit Operations Staff Training and Development Inventory Control Report Generation Proficient in Excel Strategic Planning Retail Store Management Customer Service Sales and Sales Management Loss Prevention
Oversee over 30 store associates as assistant store manager at PetSmart, having personally hired over 80% of the team. Consistently achieved shrink goal of 1.13%, having reached under 1% by enforcing effective inventory management and loss prevention practices. Transformed a -23% decrease in comp sales to a +2% increase over a 5 month period at a San Francisco Brookstone location. Spearheaded grand opening of a DSW operation in Daly City, including hiring and management of 70 associates and 3 assistant managers. Achieved a higher than average conversation rate by implementing “Rewards Program” marketing tool. Maintained a shrink of 1.01%, below company standard. Led operations as store manager of a Gap location in San Francisco for 4 months while the store was in transition.
Assistant Store Manager February 2012 to Current PetSmart San Mateo, CA Manage multiple priorities in support of general store operations including staff management, sales, strategic planning, inventory control, and shrink and safety awareness. Spearhead hiring, training, and development of 30 store associates and 4 department managers. Implement outstanding service standards which resulted in raising customer service scores from 69% to 81.4% for the past two years. Strive to meet and exceed financial plan for the store to ensure sales and controllable plans are achieved by auditing payroll reports, properly staffing the store, and complying with marketing plans related to signage, merchandising, product fulfillment, and store conditions. Monitor inventory levels, notifying the proper personnel in cases of shortage to ensure desired products are readily available to customers. Store Manager June 2011 to February 2012 Brookstone San Francisco, CA Directed several areas including staff management, human resources, sales, and customer service in running general store operations. Selected, hired, and developed store management and sales associates with a focus on closing sales and delivering exceptional customer service. Hired a core staff for the Holiday 2011 season in which two of the sales associates were promoted to management positions within the company. Supported store growth and success by leading trainings and promoting management staff from within. Boosted profitability by driving enhanced sales performance and controlling operational expenses.