Well-organized Banking Operations Manager who always maintains control on the bank and its internal functions. Adept at developing effective recruiting methods, training new and existing employees and monitoring employee activity at all times. Specializes in banks and credit unions.
Excellent personnel recruiting and training skills
Believes in creating opportunities for each employee
Well-versed in banking policies and procedures
Develops innovative ways to maintain high morale
Dedicated to creating a good work place and generating excellent customer service
Has experience in staffing new branch locations
October 2010 to February 2015 First National Bank – New Parkland, CA Banking Operations Manager
Developed the monthly work schedule and devised ways to fill in for employees who called in sick.
Expanded recruiting efforts and improved the quality of bank staffing.
Devised several policies that improved employee morale, which also significantly improved customer satisfaction.
June 2004 to October 2010 Second National Bank – New Parkland, CA Banking Operations Manager
Updated all of the emergency procedure policies to meet the new changes in state banking laws.
Worked with bank management to implement a better security system to help employees to feel safer at work.
Remodeled the back area of the bank to give employees a more comfortable break room.
June 1993 to June 2004 Valley Credit Union – New Parkland, CA Banking Operations Manager
Developed an employee scheduling system that allowed some employees to go part-time instead of leaving the credit union.
Negotiated a new maintenance contract for the credit union that lowered maintenance costs by 10 percent.
1993 Steam College, New Parkland, CA Bachelor of Science, Business Administration