123 Boulevard Dr., Townsville, CA 99999 | Cell: 123.456.7890 | firstname.lastname@example.org
Project management and facilities operations professional with a proven track record of success in leading multi-level groups in process improvement and customer service. Highly adept in space planning and event coordination with expertise in resource management. Recognized for efficient cost control, strong customer service, and quality results. Personable and open-minded with excellent communication and interpersonal skills. Project Management Inventory and Materials Management CORE QUALIFICATIONS Operations Management Packaging and Shipping Team Building and Leadership Strategic Planning Process Improvement Efficiency and Flow Analysis Client-Based Services Critical Thinking Safety Procedures
01/2012 to Current Client Account Manager Concur Atlanta, GA Provide support to a profile of over 50 internal and external client accounts with $1.2M in combined annual revenue. Ensure superior customer satisfaction through strong communication, conflict management, and problem solving skills to address customer needs and concerns. Research and negotiate solutions to problems to retain customers. Consistently maintain over 90% client satisfaction rating while increasing client growth. 01/2006 to 01/2012 Director of Global Facilities TRX, Inc Atlanta, GA Managed 7 corporate office locations globally with over 200,000 combined square feet including space planning and space utilization project management. Streamlined costs and resources through efficient oversight of lease negotiations, office relocations, and furniture reconfigurations. Recognized for effective cost control, responsive customer service, and consistent quality results. “Go to” expert for space planning, furniture procurement, and event coordination. Completed a $1.2M project moving corporate headquarters, including 150 employees, on schedule and 10% under budget. Successfully relocated Florida office and reduced office footprint by 19,500 SF. Oversaw renovation of 4,500 SF new call center space including construction, furniture build out, telecommunications, and cabling. Manager of Document Processing Services TRX, Inc Atlanta, GA Defined strategy to develop, execute, and manage distribution of a back-office travel fulfillment company. Coordinated communication between clients, management teams, vendors, and internal departments to align overall distribution effort with corporate goals.
01/2000 to 01/2006