1234 Street, Los Angeles, CA 99999 Cell: 012-345-6789 – email@example.com
Results-producing executive with over 15 years of progressive experience in senior and clinical management. Adept at leveraging cost control, strategic planning, and process improvement skills to optimize organizational growth and success. Talented leader with the ability to create, develop, and guide high performing teams. Specialties in financial management, staffing models, and implementing standardized policies and procedures. Currently hold 1 black belt and 6 lean green belts.
Multi-Unit Leadership Budgeting/Cost Control Staff Training and Development Lean Process Implementation Regulatory/Quality Compliance Business Expansion Financial Administration Client/Customer Relations Clinical Operations Expertise Change Management
Financial Management/Business Growth Strategically reduce or eliminate expenses to effectively manage a $31 million budget meeting a net operating margin goal of 15%. Out-performed financial goals by exceeding net operating margin budget by 7% for current fiscal year partly through increasing admissions revenue. Significantly grew patient admissions by modifying the referral and screening process, increasing marketing to local physicians, and expanding services to surrounding counties. Process Improvement Successfully streamlined processes and decreased facility waste using lean strategies which resulted in reducing expenses by $500K without sacrificing quality. Maintained back transfer levels at less than 10% and re-admissions to less than 10%. Controlled operational costs by reducing FTE staff by 5, avoiding the use of contract labor for nursing and therapy, and decreasing overtime by 48% by enforcing a more effective scheduling process. Initiated a change in the FIM scoring process which resulted in reducing the average CMI from 1.2 to 1.40. Cross-Functional Leadership Skilled at developing excellent working relationships with staff, patients, families, and healthcare providers with proven ability to maintain a 98% hospital satisfaction rate. Achieved high scores (90% percentile) on the Employee Opinion Survey administered by Avatar Solutions. Boosted retention rate from 45% to 85% by effectively selecting, training, and motivating staff.
Licenses and Certifications
Lean Green Belt Certified 2013 Georgia Hospital Association – Leadership Leadership Academy 2013-2014 BLS Instructor Georgia Nursing License Florida Nursing License
Executive Director January 2013 to Current CENTRAL GEORGIA REHABILITATION HOSPITAL Macon, GA Direct operations of a specialty medical rehabilitation provider, a 58-bed facility offering physical, occupational, and speech therapy services to patients. Promote continued productivity and growth in all business areas including financial, HR, marketing, pharmacy, nursing, therapy, and patient care.