Resume Templates: Customer Experience Manager

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Resume Templates: Customer Experience Manager


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Paula Rodriguez100 Broadway Lane New Parkland, CA, 91010Cell: (555) 987-1234example-email@example.com SUMMARY Customer Experience Manager with background in retail settings. Achieved consistent record of customer satisfaction through engagement and brand marketing, improving bottom line. Strong believer in leading by example, promoting high level of security, safety, quality and customer service throughout organization. HIGHLIGHTS
  • Regarded as an energetic, respected builder and leader of teams driven to provide exemplary customer service
  • Ability to locate weaknesses in customer service operations and initiating effective turnaround
  • Skilled in techniques for developing customer loyalty, relationships and value management
  • Experienced in designing strategies and solutions for organizational and operational improvements
WORK EXPERIENCE March 2007 to Present Amble Home Improvement Superstores, New Cityland, CA Customer Experience Manager
  • For instrumental role in driving sales increases and moving store ranking 20 spots to #8, received store’s Excellence in Service award.
  • Increased staff retention by 13 percent through employee development training and morale building programs.
  • Analyze operations to uncover inefficiencies, correcting procedures and detrimental practices.
  • Conduct regular meetings to review service metrics and bottlenecks to eliminate the most common customer concerns and issues.
March 2002 to January 2007 Masterson Direct Furniture, New Cityland, CA Customer Experience Manager
  • Initiated management program for recruiting and training new managers in-house, resulting in two dozen promotions and enhanced employee loyalty.
  • Reviewed customer satisfaction levels through direct observation, customer and employee surveys, and sales.
  • Monitored guest satisfaction index for faster resolution of customer issues, managing loyalty and company policies.
EDUCATION 2006 University of California, New Cityland, CA Masters of Science, Business Administration

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