Resume Templates: Customer Service Operations Manager


Safron Spices
121 North Pole, California, 99999 | H:111-222-3333 | C: 444-555-6666

Professional Summary
Accomplished professional with over 10 years’ combined experience in operations management, business development, and program management. Expertise in strategic planning, sales, and staff development. Ability to speak English, Dutch, Farsi, and Turkish. Seeking to utilize background and experience to take next career step with a respected organization that values talent and proven track record of success.

Core Qualifications
Operations Management Business Development Account Management Project Management Sales Management Customer Service

Operations Management and Business Development Instituted inventory control model to increase profits and maximize efficiency by 15% at Buster’s. Developed strategic plans to position organization within market and capitalize on customer needs. Coordinated staff and assignments; provided training to employees to align goals and objectives. Account Management Managed and maintained 100+ customer portfolios to identify business opportunities and grow revenues month over month. Identified growth opportunities and collaborated with sales team to meet sales targets. Completed outbound cold calls to customers and corporations to secure new business and grow revenues. Customer Service Grew customer satisfaction by 10% by mentoring staff on customer service and relationship building. Interfaced with customers to identify needs; coordinated services with external partners to cooperatively grow revenues and customer base and maximize customer experience. Addressed customer inquiries and concerns, and quickly resolve customer complaints and issues.

Work History
Busters, Restaurant Manager, San Francisco, CA, April 2012 ­ Current Foundation MOOI, Project Manager/Counselor, The Hague & Rotterdam, Netherlands, 2/2009 ­ 4/2012 Golden Tulip Apollo/Movenpick/Hilton, Floor Supervisor, Amsterdam, Netherlands, 10/2006 ­ 2/2009 Interfoon BV, Executive Sales Supervisor, Rotterdam, Netherlands, 9/2006 ­ 10/2007 ViaVia BV, Real Estate Advertisement Sales Agent, Rotterdam, Netherlands, 1/2003 ­ 10/2006 Alka International Tours, Reservation Officer/Sales Representative, Amsterdam, Netherlands, 2/2001 ­ 10/2003 Sun Lovers Tours, Reservation Officer/Sales Representative, Amsterdam, Netherlands, 1/2000 ­ 1/2001

BA : Tourist & Hospitality Management, 2008 University of Applied Sciences Amsterdam, Netherlands Diploma : Travel and Tourism, 2001 World Travel School Amsterdam, Netherlands English & Tourism Certificate, World Travel School, 2002 SEPR BFT (IATA) Diploma, KLM Training & Development, 2003 Spoken English and Comprehension Certificate, University of Oxford, 2000

Food Safety Managers Certificate, California Health Department, 2014 ServeSafe Food Safety Handlers Certificate, California Health Department, 2012 Panel Chairman Certificate, Foundation De Dialog, 2009 Word XP and PowerPoint XP Certificate, University of Applied Science, 2005