1 North Pole, California, 99999 H:111-222-3333 | C: 444-555-6666 | email@example.com
Motivated management professional with over 10 years of experience practiced in customer relations, staff training/development, and inventory control. Demonstrated skill in improving store operations, increasing top line sales, managing payroll, implementing best practices, and reducing costs. A hardworking human relations specialist seeking to leverage background into an HR assistant/generalist/managerial role with a progressive organization.
Areas of Expertise
Hiring/interviewing/training KRONOS payroll systems Disciplinary action committee Employment laws (FMLA, EEOC) Performance evaluations Record management
Championed recruiting initiatives, attending staffing events to source candidates for immediate bottomline revenue impact. Increased profits by 20%, spearheading corporate initiatives and district training programs. Supervised 15 employees and $600K of inventory materials for a $6M/year store.
Executive Assistant Manager November 2008 to February 2014 Birmingham, AL Increased HR proficiencies, completing staff assessments and constructive feedback for progressive action. Bolstered HR leadership skills, effectively hiring/interviewing candidates, conducting customer service/sales/operations training and disciplinary actions, resolving staff conflicts, and running bi-weekly payroll for over 20 employees. Ensured employees met regulations by utilizing employment laws and store SOPs. Grew revenue and reduced shrink by 2%, implementing corporate/district initiatives and inventory control systems. Managed day-to-day operations for a staff of 15, generating over $7K across 500 daily customers. Increased overall customer satisfaction by 4.4%, implementing one-on-one mentoring programs to boost employee engagement. Walgreens Company August 2004 to February 2014 District Supervisor of Photofinishing August 2005 to November 2008 Hoover, AL Raised leadership skills, overseeing 3 districts of over 75 employees, while implementing district awards program that resulted in highest sales growth for region. Garnered senior management confidence, facilitating quarterly department head meetings to collaborate on best practices. Augmented P&L efficiencies, managing labor cost controls, monthly financial documentation, daily/weekly transactions, and weekly payroll preparation. Streamlined customer alliance building strategy, implementing best practices/process improvements while eliminating discrepancies and improving sales efficiencies. Partnered with store management to lead training programs, increasing personnel knowledge and staff engagement scores.