123 Fake Street | City, State, Zip Code Cell: 000-000-0000 | Home: 000-000-0000 | firstname.lastname@example.org
Accomplished and driven Executive Operations Professional offering over 20 years of experience in high-volume, multi-unit sales and business operations. A proven leader who effectively guides budgeting, administration, sales, customer service, human resources and capital projects, resulting in long-term, bottom-line results. Proficient at presentations, communication and cross-cultural team building. Transform high-potential staff into outstanding performers who demonstrate the creativity and savvy that is critical to financial and operational success.
Budgeting and Forecasting Performance Management Change Management Sales and Marketing Customer Service Excellence Human Resources Business Growth and Profit Cost Control
ITT EDUCATIONAL SERVICES Los Angeles, GA 01/2010 to Current DISTRICT MANAGER – Northwest US and South Atlantic Regions Manage operations within 11 business units located in four states with an annual revenue in excess of $180M, reporting directly to the Senior Vice President. Oversee the performance of 11 direct reports, 55 secondary level staff and 500 personnel. Develop, forecast and maintain a multi-faceted budget governing sales, cost control and capital planning with revenue margins of 35%. Conduct daily metrics analyses as related to financial, sales and internal goals/objectives. Direct district sales with five managers and 98 associates. Establish weekly, monthly and quarterly action plans to drive results within the performance management model. Conduct quarterly visits to each location to evaluate processes, policy compliance and branding initiatives to ensure proper plant standards. Interview, hire, supervise and evaluate staff performance, reducing attrition by 20%. Ensure compliance with all state and federal labor laws. Engage in benefits analyses, investigations, recruitment, terminations and conflict resolution. Develop and execute customer service strategies to ensure positive service levels and continued satisfaction. Collaborate with service directors to gather data and develop strategies concerning dynamics that may affect the directors’ areas of accountability, customer requirements, competitor strengths/weaknesses, and effective communication. Reduced AR by $60M from 2013-2014 through the implementation of new processes. Impacted internal audit findings from 70% satisfactory in 2013 to a 100% satisfactory rating in 2014. Recognized for top National Finance Team in 2013 and 2014, and top National Business Department for 2014. ITT EDUCATIONAL SERVICES Anaheim, GA 03/2007 to 12/2009 DIRECTOR Oversaw daily operations for a campus serving 1,000+ students. Managed 45 personnel in duties and performance expectations. Maintained an $18M budget and increased the revenue operating margin from 30% to 45%. Expanded the student body from 550 to over 1,000 in three years. Developed the college’s business plan and operating budget; moved the audit rating from unsatisfactory to excellent. Managed all budgeting and forecasting, retaining expense control and engaging in capital planning. Served as the local ethics and compliance officer, and human resources officer. Awarded Campus of the Year in 2009 for Southern California, and recognized as a national award winner for Best Marketing Project.