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RACHEL GREEN
123 Boulevard Dr., Townsville, CA 99999 | 987.654.3210 | r.green@gmail.com


Professional Summary
A forward-thinking food retail leader with extensive experience in store level management and creating/communicating project initiatives to develop employee rapport. Team-oriented, customer-focused multi-tasker with over 25 years of experience in problem solving, branding, guest satisfaction, and hiring/training a customer service-focused staff. An inventory control, sales, and cost reduction specialist seeking to leverage background into a small business managerial role with a progressive organization.


Core Qualifications
Inventory control Bookkeeping and accounting Store opening and closing procedures Merchandising skills Conflict resolution skills Recruiting and interviewing Scheduling master Team building expertise


Professional Value Offered
Sales Boosted profits, reorganizing the sales floor while stocking inventory to meet customer demand. Drove sales to $2.8M by effectively managing prompt customer service to generate client loyalty and retention. Maximized revenues, managing quality process control procedures to eliminate downtime. Secured revenue, accurately monitoring cash intake to eliminate discrepancies. Maintained accounting proficiencies, executing the management of day-to-day billing and sales to ensure 100% accuracy. Achieved operational goals, identifying problems from data analysis to implement process improvements for profit opportunities. Operations Directed and supervised 30 employees engaged in sales, inventory-taking, and reconciling cash receipts. Streamlined operational efficiencies, determining staff promotions and demotions, and terminated employees when necessary. Reduced shrinkage rates by 20%, developing and implementing new loss prevention methods. Increased checkout accuracy by improving cashier training. Ensured exceptional customer service, driving best practices to maximize profit margins. Trained all new managers on store procedures and policies. Raised customer satisfaction ratings while resolving up to 30 inquires/day. Elevated productivity, ensuring employee compliance with company SOPs.


Experience
Owner Lakeside Variety Owner McGrath’s Food Center 08/2006 to 12/2009 Alton, FL 01/1992 to 07/2006 Alton, FL


Education
Bachelor of Science: Business University of Miami Miami, FL


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