Resume Templates: Hospitality Office Manager

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Rocco Coco
123 Madeup Ave,Null Street, CA Cell: 123-456-7890 Email: thisisntreal@fake.com


Professional Summary


Highly motivated office management professional with more than 28 years of combined experience in administration, customer service, and financial management. Expertise in business development, team leadership, and file/records management. Received Hospitality Award from Canada’s Capital Visitors and Convention Bureau for the Province of Ontario, as well as the American Express Award for the Province of Ontario for exceptional customer service. Seeking to utilize diverse background and experience to take next career step with a wellrespected organization that values dedication, dependability, and commitment to quality and customer satisfaction.


Core Qualifications
Office Administration Operations Management Team Leadership Financial Management Process Improvement Customer Service


Experience
Financial Management Prepared and reconciled daily accounts payable and accounts receivable reports; prepared daily cash receipts for deposit. Reviewed customer accounts to ensure accurate billing/invoicing and processed payments. Developed and administered budgets; ordered office supplies, retail products, and medical/cosmetic supplies to control expenditures and meet customer needs Office Administration Directed day-to-day operations, including administrative staff, to sustain business operations; oversaw recruiting, training, mentoring, and evaluation of administrative staff. Assisted executive leadership to design front office space and determine office needs; continuously evaluated operations to identify opportunities for process improvement. Oversaw development and establishment of supporting departments and implementation and enforcement of standard operation procedures. Utilized diverse file and data management systems to maintain office and customer records. Customer Service Expertly greeted and welcomed customers and provided information on available services. Facilitated communication between customers, business, and external partners to streamline operations and maximize service and experience. Investigated customer complaints to quickly resolve issues and grow customer satisfaction. Grew customer base by visiting local businesses and offering complimentary quotes.

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