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Results driven IT professional with over 12 years’ experience in project management and strategic planning seeking to leverage background to take next career step in program management. Expertise in process improvement, infrastructure management, and managing quality controls to promote and maintain systems. Demonstrated success in coordinating cross-functional international teams, investigating and resolving issues, and guiding teams towards success in overreaching goals.
Project Management Program Management Risk Analysis and Mediation Supply Chain Management Strategic Planning Process Improvement
06/2013 to 06/2014 North Atlantic Treaty Organisation HQ Afghanistan Continual Services Improvement Manager Directed and improved ITIL process throughout IT and communications systems to support NATO mission in Afghanistan; implemented 23M service improvement plan for external supplier. Defined key performance indicators (KPI) driving service management metrics performance indicators to measure requirements for service level agreement (SLA) and organisational level agreement (OLA); ensured contractual targets were met. Designed MBC Service Desk queries to automate input to weekly/monthly dashboards. Created Excel power pivot tables to generate data for weekly performance dashboards; documented issues in pivot table known error database. Ford Motor Company Dearborn, Michigan, US Program Manager Oversaw management of $30M order fulfillment project; coordinated multinational teams from China and India to ensure project deliverables and timelines were maintained. Led cross-functional departments in design and implementation of projects through production phase utilizing Agile methodologies; developed and directed Agile project training. Aligned project managers to achieve LAN/WAN, software, hardware, infrastructure, and construction goals. Designed and implemented first Agile project management training at Ford Motor Company. SNC Lavalin PAE Kandahar Air Base, Afghanistan Performance Management Specialist Designed, coordinated, and managed performance measurement programs to support ongoing CANCAP work activities. Coordinated with SNC management senior officers within ISAF/NATO to develop KPSs; established service-level standards and benchmarks to evaluate work activities. Updated MBC remedy queries to improve SLA/OLA required KPI measurement. Developed policies and procedures to collect all performance and quality measures; monitored, validated, and reported key performance indicators for all functional areas and vendors. Researched best practices in performance measures and quality improvement; provided recommendations to improve existing performance measures.
11/2009 to 10/2012
01/2009 to 09/2009