1234 Street, Los Angeles, CA 99999 Cell: 012-345-6789 – firstname.lastname@example.org
Accomplished, innovative operations management executive with extensive senior-level experience in sales, business development, customer service, program / project management, procedure formulation, process optimization and employee development. Skilled in planning, coordinating and executing successful strategic business programs, with track record of improving operational stability, efficiency, and profitability. Exceptional relationship builder and negotiator, successfully presenting and selling strategic business development plans and programs to executive-level decision makers. Collaborate with senior stakeholders to effectively prioritize activities and achieve defined objectives, translating business requirements into solutions to achieve corporate performance goals and targets.
Business Operations Strategy Development Training Management C-level Relationship Development Organizational Development Performance Management Account Management Team Building / Leadership Revenue Generation Thought Leadership Financial Management Goal Attainment Market Analysis Sales / Revenue Optimization
Developed company’s 401K plan and served as initial administrator prior to turning over plan to HR. Created cost and pricing computer model for use in bidding and proposals process to establish selling pricing, related operating costs and margin. Developed and administered commission structure for contract sales and work order sales for all team members. Organized educational programs to achieve industry certifications for all operations personnel, including LEED AP / Green Associate, HIPAA certification, and IICRC certification. Spearheaded team that exceeded sales goals by 300%. Received multiple awards and commendations for making key contributions to company growth and success. Substantially reduced team turnover by creating and maintaining culture of success, recognition, teamwork, empowerment and self-worth. Lead group of eight district managers to achieve exceptional operations, sales and new unit development and openings. Strengthened company’s business by leading implementation of complete overhaul of operational objectives, processes and procedures.