1 North Pole, California, 99999 H:111-222-3333 | C: 444-555-6666 | firstname.lastname@example.org
Operations Manager, Training Professional Maximize efficiency and surpass goals by revamping processes to improve workflow for goods, services, and employees. Passionate mentor and coach who motivates staff members to seize their true potential in a development-focused environment. Provide timely, constructive feedback to ensure operational excellence and improve individual performance. Highly attuned and adaptable to diverse customer needs. Forge productive relations with all colleagues and staff members. Experienced and confident public speaker. Certified Training Practitioner; Certified in Adult Learning.
Team Leadership and Motivation Organizational Development Process Redesign and Improvement Procedure Development Staff Training and Coaching Cross-Functional Collaboration
Operations Trainer / Relief Training Coordinator January 2012 to Current Cenovus Energy Inc. Bonnyville, Alberta Enhance productivity and safety by developing high-quality, client-focused training and performance support programs. Cultivate and maintain company’s status as industry leader in operations training based on highly effective and innovative programs. Create training, mentoring, and qualification materials in support of company’s new construction phase. Collaborate with third-party vendors on creation of quality training manuals and programs. Co-lead training group that supports ad hoc, maintenance, safety, orientation, and onboarding efforts. Work with corporate developers to provide content and assessment of e-learning programs. Helped clarify and align organization by co-developing uniform, accurate procedures to govern all work activities. Plant Operator / Safe Work Agreement Technician January 2009 to January 2012 Cenovus Energy Inc. Bonnyville, Alberta Performed safety, environmental, and regulatory functions. Presented on various topics to contractors at monthly meetings. Hands-on daily operations of equipment in oil treating / processing area. Ensured full safety and preparation of equipment and work areas prior to use. Account Manager October 2007 to January 2009 Baker Petrolite Bonnyville, Alberta Provided complete specialty chemical programs and technical support to the oil and gas sector for company’s $12M Cenovus account and $3M CNRL account. Coordinated delivery of chemical products to customers. Monitored programs with monthly inventory control and focus on optimizing chemical programs.