1300 Lane Street, City, CA 00000 Cell: 000-000-0000 Email: email@example.com
Technically and mechanically adept printing professional with over 40 years’ experience in organizational and project management, business development, and customer service. Highly talented at developing strategies to optimize performance, increase revenues, and maximize customer retention. Seeking to leverage background and expertise to take next career step with a respected organization that rewards hard work, leadership, and proven history of advancing shared organizational goals.
Operations Management Printing and Publishing Leadership Project Management Customer Service New Business Development
Operations Management Directed day-to-day operations and provided leadership to printing and publishing teams while managing sales, production, and distribution teams as a managing partner at Absolute Digital Publishing and pre-press manager at Trader Publishing Company. Oversaw and contributed to employee interview and hiring decisions, and provided onboarding and ongoing training to supervisors and staff to maintain and develop professional aptitudes. Actualized new policies and procedures to streamline company operations and improve profits as camera and typesetting department manager at Volt Directory Data. Account and Financial Management Billed 300+ jobs per month to collect $10M+ and coordinated external departments to improve billing workflows. Administered and grew accounts valued $500K to $22M as client relationship manager and customer service representative at Trend Offset Printing. Utilized EFI Hagen software to complete daily accounts payable and accounts receivable functions, including processing 75+ vendor invoices as billing manager at American Solutions for Business. Improved outdated tracking system at Advance Business Graphics to identify jobs shipped but not invoiced or billed to customer, and shortened billing cycle from sourcing-directed jobs. Process Improvement Developed and implemented strategies as an independent sales and print consultant at MPS Printing to recapture customer market share, grow revenues, and increase production. Designed plan to improve billing department performance at Trend Offset Printing to increase efficiency from 60% to 90%. Created and initiated procedures to increase on-time completion of jobs shipped to customer or direct warehousing by 20%. Customer Relations and Service Fostered relationships with customers and clients to maximize retention and satisfaction. Communicated with customers to address complaints and grievances, and instituted corrective action plans to resolve issues. Facilitated communication between customers, sales department, and production staff for 2 weekly Los Angeles newspaper publications and multiple monthly publications.