1234 Fake Lane, MA, 99999, Cell:(000)-000-0000, firstname.lastname@example.org
Multifaceted, accomplished program management executive with extensive professional experience in all aspects of program development, process improvement, systems implementation, business operations and strategic partnership building. Innovative thinker, persuasive communicator and skillful motivator with a tenacious focus on objectives, an unwavering commitment to stakeholder satisfaction and the ability to execute on multiple priorities within fast-paced environments. Committed to helping organizations optimize their employee and material investments through detail-oriented planning, procedure optimization, training development and on-time / on-budget project deliveries.
Program Management Strategic Planning Process Improvement Systems Implementation Product Launches Procurement Supply Chain Management Client Relations Multi-Site Operations Procedure Development Project Management Budget Development and Control Contract Negotiation Vendor Management
Designed successful product distribution network before commercial launch of Shire Rare Disease product. Led implementation and currently serve as subject matter expert for Shire RD CRM and ERP systems. Created critical KPIs to track and improved service from 3PL partner. Improved Shire end-user satisfaction ratings from multiple service providers. Reduced operating expenses by creating new service model. Spearheaded project to better manage product inventory and improve on-time delivery to customers. Implemented system integration project to align data between service providers and Shire’s CRM system.
Manager – Trade Relations September 2011 to Current Shire Lexington, MA Managed and coordinated group of service providers supporting patient services and commercial operations teams. Worked directly with legal team to negotiate agreements with partners to ensure accurate definition of appropriate services within contract. Conduct periodic reviews of past decisions versus subsequent progress with specialty pharmacies partners. Designed data system requirements for all US commercial products and worked closely with service providers and Shire IT team regarding implementation. Developed strong internal and external relationships to promote effective collaboration. Processed and reconciled all U.S. sales with finance department on a monthly basis.