1 North Pole, California, 99999 | H:111-222-3333 | C: 444-555-6666 | firstname.lastname@example.org
IT Project Management specialist with over 10 years of experience in systems administration and analysis, networking maintenance, and database management. Proven ability to manage complex IT projects in rapidly evolving environment. Passionate about building lasting professional relationships to ensure customer satisfaction using excellent interpersonal skills and communication. Able to effectively articulate technical information to non-technical audiences to explain procedures and provide solutions. Project Management: Strong technical leader with excellent relationship building skills with end users and stakeholders. Provide resource and vendor management to ensure cost efficiency. Dedicated to team training, thorough communication, AREAS OF EXPERTISE timely follow-through. and Network Infrastructure: Proven abilities in configuration, design, and repair of network infrastructure including: LAN, WAN, VLAN, VoIP and telecommunications, switches, routers, firewall, DNS, DHCP, VPN, RDP, SSL, IPSec, and FTP. Data Center: An expert in data center development and maintenance, skilled with Netapp, cloud computing, and VMware. Troubleshooting: Highly adept at assisting end users with diagnosis and repair of software and hardware. Skilled in helpdesk and remote assistance to solve problems and provide solutions. Software and Servers: Proficient with Microsoft Office Suite, Access, Exchange, Active Directory, Landesk, Informix, Metacube, Filemaker, CAD, Data Sources, wIntegrate, Apropos, and Adobe suites. Familiar with Windows and Mac operating systems. PC and Hardware Repair: Highly analytical with excellent abilities in diagnosing and repairing desktop and laptop computers, printers, and mobile technology.
02/2005 to 06/2014 Network and Systems Administrator Bebe Stores, Inc. Santa Monica, CA Provided technical support to over 200 remote and on-site end users to resolve and restore network and phone systems with minimal downtime. Managed projects including network, phone, hardware, software, and MIS upgrades and deployment for construction buildouts. Improved distribution of resources and cost savings through developing a resource management database. Developed procedures to optimize response time for end user support and network troubleshooting. Identified and implemented solutions to improve user experience and productivity. Formed and maintained collaborative relationships with end users and vendors to gather requirements and ensure project success. Desktop Support Technician CorpInfo Services, Inc. Santa Monica, CA Deployed over 150 new PCs and Macintosh computers for the Aerospace Corporation and the Los Angeles Air Force Base in El Segundo, CA. Configured network systems, installed hardware and software, set up network connectivity, and transferred existing user data. Conducted site surveys to assess user hardware and software requirements. Identified, isolated, and resolved complex technical problems.
08/2004 to 01/2005
Alan Greenspan, CGA