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Harold Chow
123 Null Ave, Fake City , NY 12345 | Cell: 000.123.111 | Email: fakeemail@pretend.com


Executive Summary
Accomplished Manager with extensive experience in front- and back-of-house operations with proven ability to improve productivity. Dependable manufacturing engineering professional with strong leadership and people management skills. Wide expertise in monitoring performance, motivating staff and building high performance teams by imparting clear vision and innovative strategies. Able to inspire by using excellent communication skills, creativity and personal drive. Now looking for an operations manager position where skills and experience can add considerable value to the company.


Areas of Expertise
Operations management Lean and Six Sigma Strategy implementation Performance analysis Quality management Product analysis Team leadership Staff development Change management Cross-functional team management Communication skills Organizational ability


Key Achievements
Achieved $4M annual productivity savings through quality, labor and material cost saving initiatives. Using personal vision and strategies, led turnaround from significant warranty issues through quality improvements and new product introductions; reduced inventory by 40% through process improvements. Oversaw Six Sigma Green belt certification of 5 direct reports. Initiation and completion of various Lean and Sigma tools across organization such as Hoshin Kanri (X-Chart), Bowling Charts, SPC, new product handover processes (FMEA) and Kanban Systems. Delivered multiple presentations to senior management and CEO. Received mentoring and executive coaching from corporate board member.


Professional Experience
Quality Engineering Manager March 2010 to October 2014 Evoqua Water Technologies Membrane Systems Siemens Water Technologies South Windsor , NSW Managed team of 15 of professionals responsible for productivity improvement, manufacturing engineering, new product introductions and quality control. Achieved productivity goals in 4 consecutive quarters resulting in annual saving of $4M. Defined strategy and business plan for productivity and quality improvement for entire business using LEAN methodologies and Six Sigma tools. Developed production tracking and quality control systems, analyzing production, quality control and other operational reports, to detect and report production problems to stakeholders. Assisted in the preparation of the business cases for capital investments and recruitment. Worked with managers to implement the company’s goals. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Led the introduction of new products from R&D into manufacturing operations with development of end-end business process to support supply chain, production and quality control. Provided a high level of product and leadership support to customer and sales representatives through prompt resolution of customer issues. Quality Engineer October 2009 to March 2010 Memcor Australia South Windsor , NSW Led the quality improvement and control programs. Headed team that carried out regular departmental reviews of the SPC metrics. Developed system to monitor plant process capability and in-house testing program for finished products.


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